A Microsoft store in New York, US, on Friday, Oct. 25, 2024.
Jeenah Moon | Bloomberg | Getty Images
Microsoft said late Saturday that “a majority” of users were recovering from an outage after tens of thousands of users were reportedly unable to access their Outlook email accounts or other programs.
“We’re investigating an issue in which users may be unable to access Outlook features and services,” Microsoft 365 Status, the official Microsoft account for 365 service incidents, said in a post on X. “Additional details can be found under MO1020913 in the admin center.”
The number of reports that services such as Microsoft Outlook, Microsoft Exchange, Microsoft Teams, Microsoft 365 and Microsoft Azure were down spiked after 3:30 p.m. ET. More than 37,000 individuals reported an Outlook outage and roughly 24,000 reported an outage in the tech company’s 365 service, according to Downdetector, while roughly 150 users reported their Teams accounts were down.
The outages were most highly concentrated in the New York, Chicago and Los Angeles areas, per the Downdetector reports.
Users also flooded social media site X complaining about their inability to access their Outlook emails, prompting concerns of a global Microsoft outage.
Microsoft reported on its service health update page that the company has confirmed the potential cause of the outage and has reverted the “impacting service update.” “We’ve entered a period of extended monitoring to ensure that the service remains stable, and to address any outstanding impact to other Microsoft 365 services,” according to the status update.
In a Microsoft 365 Status update posted on X, the company said, “We’ll keep monitoring until impact has been resolved for all services.”
The company has not responded to CNBC for a request for comment.
