In his note, Bansal said he didn’t dream of ringing a bell one day but wished to solve one simple, human problem, that millions of people in India couldn’t see clearly. He recalled how one of Lenskart’s first customers, a school teacher, broke into tears after wearing her first pair of glasses in years.
That emotional moment, he said, became the soul of Lenskart, to help people see clearly and live fully.
He went on to write: “Sometimes, it takes one person’s smile to remind you why you began”, he reflected on the company’s obsession with customer experience, from the smallest store details to the speed of service. Excellence has no geography. Whether it’s Patna or Tokyo, the standard must be the same.”
Even today, Bansal said, he personally reviews store feedback weekly. “We didn’t start with a grand plan, but with a belief that we could wow customers through something as simple and powerful as sight.”
He reminded investors that Lenskart wasn’t built to chase valuations, but to reach people, from Delhi’s heart to the smallest towns in the Northeast. In an indirect reference to the company’s profits, Bansal said that the bottomline is oxygen that keeps the company alive, but a higher purpose is breath.Reflecting on India’s entrepreneurial transformation, Bansal recalled returning from Microsoft at a time when building global Indian companies was still a dream. “I came back with a dream, that India can build companies that stand shoulder to shoulder with the best in the world and still carry India in their DNA.”Comparing the journey to Flipkart’s sale to Walmart, he called that era bittersweet — India celebrated, yet was still selling its dreams early. “Lenskart was born out of that dream, that India can build global institutions, not just startups.”
“Tomorrow isn’t about looking back, it’s about beginning again,” Bansal said, adding that the IPO bell wouldn’t sound like victory, but like a reminder “to keep building, keep innovating, keep serving, keep dreaming.”
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“We started Lenskart to help India see better. Now we build so the world can see through India, an India that designs with conscience, builds with excellence, and leads with heart.”
Lenskart sought a valuation of around Rs 70,000 crore for its IPO, which analysts termed a bit overpriced. However, most brokerages had recommended subscribing to the IPO for the long term, given the strong industry tailwind seen in the future.
