Customer service chatbots are buggy and disliked by consumers. Can AI make them better?
“Chatbots,” before ChatGPT revolutionized the world of AI, was a bit of a dirty word. To many consumers, a chatbot ...
Tag: customer
Synapse bankruptcy trustee says $85 million of customer savings is missing in fintech meltdown
Jelena McWilliams, chair of the Federal Deposit Insurance Corporation (FDIC), during a Senate Banking, Housing, and Urban Affairs Committee hearing ...
Palo Alto Networks is buying security assets from IBM to expand customer base
Palo Alto Networks is buying cloud security software assets from IBM as part of a broader partnership that will give ...
Levi Strauss surges 20% on profit forecast raise as direct customer sales, cost cuts pay off
Shares of Levi Strauss & Co jumped 20% to a more than two-year high on Thursday as the jeans maker ...
Amid rising anger at Boeing, board members will hold customer meetings without CEO Dave Calhoun
Boeing Co. directors plan to meet with top executives from some of their largest airline customers, who are growing increasingly ...
Panera is being sued for negligence after a customer drank its caffeinated lemonade that allegedly caused him to die from cardiac arrest
The family of a 46-year-old Florida man has filed a wrongful death and negligence lawsuit against one of the biggest ...
Okta hackers stole data on all customer support users in major breach
In this photo illustration, an Okta logo is displayed on a smartphone.Rafael Henrique | SOPA Images | LightRocket | Getty ...
T-Mobile sued after employee stole nude images from customer phone during trade-in
T-Mobile is once again being accused of failing to protect sensitive consumer data after an employee at one of its ...
FedEx shares pop on hefty profit beat, UPS customer wins
FedEx raised the lower end of its full-year profit forecast on Wednesday after a cost-cutting quarter when it poached customers ...
Zoom can now train its A.I. using some customer data, according to updated terms
Zoom Meetings logo is seen displayed on a smartphone.Sopa Images | Lightrocket | Getty ImagesZoom wants to train its artificial ...
