The revenue from operations was posted at Rs 380 crore for Q2FY26, against Rs 277 crore in Q2FY25.
The company reported an adjusted EBITDA loss of Rs 35 crore, primarily due to a Rs 44 crore loss from its new vertical, Insta Help. Excluding Insta Help, the business delivered an adjusted EBITDA profit of Rs 10 crore, accounting for 0.9% of Net Transaction Value (NTV).
Geographical highlights:
- India Consumer Services (Excluding Insta Help)
Urban Company’s India Consumer Services segment (excluding Insta Help) reported a 19% year-on-year increase in Net Transaction Value (NTV), reaching Rs 762 crore. This growth was supported by new user additions, consistent revenue retention, and strong traction in core service categories.
Revenue from operations rose 24% YoY to Rs 262 crore.Adjusted EBITDA stood at Rs 18 crore, or 2.4% of NTV, compared to 3.1% in the same period last year. The year-on-year decline in EBITDA margin was attributed to increased investments in training and audits, user acquisition, faster fulfilment, customer support, and team expansion, aimed at strengthening long-term operational readiness.The Native segment saw a 164% YoY surge in NTV, reaching Rs 97 crore, driven by growth in categories like water purifiers and electronic door locks.Revenue from operations jumped 179% YoY to Rs 75 crore.
Adjusted EBITDA was a loss of Rs 9 crore, or (9.0)% of NTV, compared to a loss of (30.1)% in the same quarter last year.
Urban Company’s international operations reported a 73% YoY increase in NTV to Rs 160 crore, led by robust performance in the UAE and Singapore markets.
Revenue from operations grew 66% YoY to Rs 114 crore. The international business achieved adjusted EBITDA breakeven across UAE and Singapore combined operations.
“The business delivered strong growth across all segments this quarter. However, we moved from Adjusted EBITDA profitability to a loss, driven by upfront investments in building the Insta Help category. We expect consolidated Adjusted EBITDA losses to continue in the near term as we invest meaningfully in this category,” the company said in an exchange filing.
Further, the company has informed that through its wholly owned Singapore-based subsidiary Urban Home Experts Pte Ltd, it has approved the formation of another company in the United Arab Emirates (UAE). This new entity will be a wholly owned subsidiary of Urban Company.
The new entity will focus on selling products to aggregators and third-party service providers operating on the Urban Company platform in the UAE. Additionally, it will facilitate the sale of Native products—Urban Company’s proprietary offerings—within the region. The company has committed an initial investment of Rs 3 crore, which will be infused in one or more tranches, to support the operations of this new subsidiary.
In addition to this, Urban Company has also approved the voluntary winding up of its Saudi Arabian step-down subsidiary, Urban Company Arabia for Information Technologies. The decision follows the transfer of its operations in the Kingdom of Saudi Arabia to a new joint venture, WAED Khadmat Al-Munzal for Marketing, effective January 1, 2025. With the subsidiary no longer operational, the board has cleared its dissolution in compliance with SEBI Listing Regulations.
On Friday, the shares of Urban Company closed 1.8% higher at Rs 157.55 on the BSE.
